Cruises - Book your cabin online

terms and conditions

Please find information on our Terms & Conditions for the services listed below. Please take time to read these terms and conditions it is important for both of us that you understand our contractual relationship relating to your use of the Channels.

This is the user agreement which governs your use of the websites, www.chasetravel.ie and www.chasetravel.co.uk ("Website") or, if relevant, one of our other distribution channels (such as Interactive TV ("IDTV"), mobile telephone commerce ("WAP") or interactive voice technology ("IVT") (the "Channels") and the purchase by you of the services and products we provide. Not all of the products or services we provide are supplied by us, therefore the contract for the product and/or service will be between you and that third party.

**Due to the nature of Chase Technology’s real time interfaces, occasionally products may show a price of 0.00. These prices are not valid and will not be confirmed. If you wish to confirm the product you must contact a Chase representative and confirm the product with them.**

  1. Data Protection and Privacy Policy
  2. Hotels
  3. Car Hire
  4. Travel Insurance
  5. Cancellation Insurance
  6. Limitation of Liability
  7. Miscellaneous

1. Data Protection and Privacy Policy for the chasetravel.co.uk site

Please find below our privacy policy for the chasetravel.co.uk Website which shall be deemed to be incorporated into these terms and conditions. We are chasetravel.co.uk c/o MWB, Trident One, Styal Road, Manchester, M22 5XB, United Kingdom. chasetravel.co.uk takes the privacy of its customers' data very seriously. Please read the following policy to understand how we will treat your personal data after it has been collected by us through your use of one of our distribution channels. Those distribution channels will include our website, our WAP, PDA and digital TV services our Interactive Voice Recognition software and other channels as they evolve. If this policy changes then we will let you know via our homepage but we assure you that we only use your data as specified here and for our legitimate business reasons.

When do we collect data?

We can collect data on you from a variety of different sources these include.

  • When you purchase products or services from the Website or via any of our other distribution channels;
  • When you become a subscriber;
  • When you speak to our customer services personnel;
  • Via explicit data capture measures, for example by entering competitions and completing surveys;
  • Via implicit data capture measures such as studying which pages you read the most and the use of cookies.

In any of the above cases the data we collect could be personal data.

What do we do with your personal information?

When you buy anything via the site or give us any personal data as indicated above, we may need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details.

Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.

By becoming a subscriber you consent to receive from us by e-mail our e-newsletter and details of other special offers which we may think may be of interest to you.

chasetravel.co.uk retains and uses your personal information to provide you with the best remote commerce (including electronic and mobile commerce) experience by providing you with a personalized service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. For quality assurance and training reasons we record most of the calls you make to us.

The personal information that you submit to us through the Website will be collected, stored and processed on our servers in Ireland. By becoming a chasetravel.co.uk customer you consent to the collection, storage and processing of that personal information in Ireland and the transfer of the personal data submitted by you to this Website.

For any of the above purposes we may send your information internationally including to countries outside the EEA. Some of these jurisdictions offer differing levels of protection of personal information, not all of which may be as high as Ireland.

Cookies

The Website, which is owned and operated by the chasetravel.co.uk group uses cookies. A cookie is a small text file of which there are three types:

  • Session cookies
    These are used to maintain something called session state. If you consider your journey through the site to be a conversation with us, this cookie just reminds the Website where we were in that conversation (for instance if at some point in the conversation you asked us to add a hotel to your basket, next time you click on the basket it is still there). These are required for the site to function but are not used in any way to identify you personally.
  • Permanent cookies
    These store a few numbers on your hard drive. You can view them by looking in the cookies directory of your browser installation if you are interested. They last for a long time and each time you come to our site you send us a copy of them. We use them to identify you between visits. For instance if you were looking at hotels in Dublin last time you were on the Website and we have a great hotel deal we may use this cookie to recognize you and show you our great deal. They are not required for the site to work but may enhance your experience. We do not store any personal data in these cookies, just a unique number that identifies you to us.
  • Third Party Cookies
    You may have noticed that we carry advertising from third parties on our site. Occasionally they may send you a cookie. We have no control over these. Although you cannot block "session" cookies as they are required for our Website to function correctly you can configure your internet browser so that it can reject both "permanent" and "third party" cookies. How you do this will depend upon the internet browser you use (for example, Internet Explorer 5, Netscape 4 or Opera etc.) and it is therefore impractical for us to detail here how you can reject those cookies. Please refer to the relevant internet browser manufacturer's website where you should be able to receive all the information you need.

Third Party Advertising

The ads appearing on this Website are delivered to you, on our behalf, by our Web advertising partner. Information about your visit to this site, such as number of times you have viewed an ad (but not your name, address, or any other personal information), is used to serve ads.

Data

In Ireland we operate and are registered in accordance with applicable data protection legislation.

Consent

By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by chasetravel.co.uk in the manner set out in this Privacy Policy. Some information and e-mails sent to chasetravel.co.uk may be used as testimonials but no e-mail address or contact details will be displayed.

Opt-Out Policy

chasetravel.co.uk Newsletter subscribers have the option to opt-out of receiving further information from us. Click here to unsubscribe.

Change/Modify Details

To change your e-mail address details, or any aspect of your chasetravel.co.uk account click here. If you need to Modify or Change your personal details after you have made a purchase on the site please email us as soon as possible.

Contact

If you have any questions or concerns about the information we hold about you, you can also email us at info@chasetravel.co.uk

2. Hotels

  1. All hotel discounts advertised are based on the discounts from the full "rack rate" including VAT and are correct at the time the offers are first advertised on any Channel. However, please note that some hotels in other countries may also charge local or other taxes, which may not be included in the offer.

  2. "Rack rate" is the rate published by a hotel which is the maximum it will charge for any room.

  3. If you wish to cancel your hotel room, you may do so online or please contact our customer services by telephone on +353 1 854 0366. We also accept email cancellations on info@chasetravel.co.uk. Please include your order number, registered email address and details of your cancellation. In the event of cancellation for whatever reason you may be liable to pay chasetravel.co.uk an administration fee of €15. This could be in addition to any cancellation charge any hotel may impose. Most of the hotels on offer on our website can be cancelled free of charge up to 72 working hours prior to arrival.

  4. Prices stated are on per room, per night basis and include VAT unless otherwise stated. Accommodation as specified is a standard room, on a room only basis including state tax. Should you have any special requests in respect of ground floor or adjoining rooms etc, these are very much subject to availability and cannot be guaranteed under any circumstance. Homes and apartments are cleaned prior to arrival and are generally not cleaned again during your stay. Most hotel rooms consist of two double beds and can sleep up to four persons except in New York where the rooms tend to be much smaller and generally have a double bed or similar in them. In many hotels, where the maximum occupancy of the room exceeds the number of beds listed in the brochure description a roll away bed can be provided at a charge per night usually payable locally. References to triple rooms refer to the number of occupants in a room rather than the number of beds.

  5. Please be aware that the hotel room photos are only a depiction of the type of rooms on offer and may not represent the actual room described. Every effort has been made to ensure the accuracy of descriptions and information. Where we are aware that a facility or service advertised on this site we will not be open or available during the period of your holiday, we will take steps, wherever possible, to notify you prior to travel.

  6. It is standard policy that check-in at any hotel, apartment or home is not normally before 3 pm. It is generally required that you check out of your accommodation by 11 am.

  7. Unless otherwise stated, breakfast, lunch and dinner are not included.

  8. Star ratings may differ according to the country where the hotel is located and are out of the control of chasetravel.co.uk. Therefore chasetravel.co.uk cannot be held responsible for any misconceptions relating to star ratings.

  9. Please note foreign hotel room advertisements displayed on the Website may have room rates identified in both Euro as well as the local currency, or any other currency as requested by the specific hotel supplier. Unless stated otherwise, at the time of final payment, the room rate you will be charged by the hotel shall be as expressed in the local currency (or in any other currency as determined by the hotel) and not in Euro. Please be aware any subsequent conversion of the local currency to Euro by the hotel on your behalf may differ from the Euro room rate advertised on the Website.

  10. Whenever we learn of development work / renovations likely to affect the enjoyment of the holiday, we will Endeavour to contact the agent if there is the time before departure.

  11. If you have any other queries or complaints in relation to your accommodation you must immediately inform our local representative at the location where the incident arises and if asked set out in writing details of your complaint. If it is not possible to do so whilst on location you must notify us of any complaint not later than twenty – eight days after your return.

3. Car Hire Airport

  1. Car Hire reservation services on the Channels are provided by SIXT (UK & Ireland) Limited. Their terms and conditions can be found on the purchase path when purchasing car hire.

4. Travel Insurance

  1. Please note that the sale of travel insurance on the chasetravel.co.uk website is provided to you by our partner Blue Insurances Limited ("Blue Insurances"). The contract for the service is therefore between you and Blue Insurances on their terms and conditions. Those terms and conditions are detailed within the purchase path for travel insurance. Please make sure you read them carefully before making any reservation.

5. Cancellation Insurance

The object of the present document, notwithstanding all contrary provisions of the General Conditions to which they are annexed, is the insurance of the risks defined below, of which the guarantee is stipulated in the Schedule of Insurance.

Article 1 - NATURE OF THE GUARANTEE

L’Européenne d’Assurances reimburses the down-payments or all sums kept by the travel organiser, after the deduction of an excess indicated below, and invoiced according to the general conditions of sale thereof if the insured has to cancel his stay before departure (outbound).

L’Européenne d’Assurances reimburses the insured for all cancellation costs for which he is responsible if his departure is prevented by a random event which can be proven.

A random event is understood to mean any circumstance that is unintentional on the part of the insured or a member of his family that cannot be foreseen at the time of subscription and arising from the sudden existence of an external cause.

Article 2 - EFFECT OF THE GUARANTEE

Provided that the insured has previously paid the corresponding premium and has subscribed to the present contract on the date of registration for the trip or at the latest on the eve of the first day of application of the penalties provided in the scale of penalties in case of cancellation, the guarantee will take effect immediately upon subscription to the present contract and will expire at the moment of departure or upon handover of keys in case of rental of accommodation.

Article 3 - LIMITATION OF THE GUARANTEE

The indemnity due by reason of the present guarantee cannot exceed the actual amount of the penalties invoiced within the maximum limit of the scale fixed in the Schedule of Conditions following the cancellation of the trip.

In any case, the indemnity may not exceed the following amounts:

  • TRANSPORT ITSELF (only tickets purchased): maximum of 1,500 € per person with a maximum of 7,500 € per event
  • OTHER SERVICES: maximum of 6,000 € per person with a maximum of 30,000 € per event.

Administration costs, insurance premium, airport taxes and visa costs are not reimbursable.

In the event of cancellation by a person who must accompany the insured (maximum four persons) during the trip, booked on the trip at the same time as him and insured by this same contract, if the insured wishes to travel without said person, additional costs for hotel or single cabin will be assumed only if the cancellation file is subject to a reimbursement by L’Européenne d’Assurances.

Article 4 - EXCESS

In all cases, L’Européenne d’Assurances will indemnify the insured, after deduction of an excess, for the amount specified in the Schedule of Conditions. (In case of accommodation rental, only one excess will be deducted regardless of the number of occupants).

Article 5 - EXCLUSIONS

Besides the exclusions provided in the General Conditions, cancellations resulting from the following are not guaranteed:

  • any circumstance merely reducing the pleasure of the trip by the insured,
  • by reason of the simple fact that the country’s Ministry of Foreign Affairs advises against travel to the destination of the trip of the insured,
  • any event for which the traveller could be held responsible in application of the local regulation (country of residence)
  • late application for a visa from the competent authorities, refusal of a visa, non-conformity of a passport and neglect of vaccination.

Article 6 - OBLIGATIONS IN CASE OF CLAIM

The insured or his beneficiaries must:

  • advise the company from which the insured purchased his service immediately upon occurrence of the event. If the insured cancels late, L’Européenne d’Assurances will only be able to assume the cancellation costs required on the date of occurrence of the event.
  • advise L’Européenne d’Assurances in writing immediately upon occurrence of the event and at the latest within 5 working days. After this period, the insured will lose any right to indemnity if his delay has caused loss to L’Européenne d’Assurances.
  • forward to L’Européenne d’Assurances all the documents necessary for the compilation of the file to prove that the claim is justified and the amount of the claim, in particular the wage slip of the insured for the month of departure.

In all cases, the originals of the invoices for cancellation and booking costs will be systematically requested from the insured.

The case cannot be settled without communication to our medical panel of the medical information necessary for instruction.

L’Européenne d’Assurances reserves the right to claim the travel ticket initially provided and not used or the copy of the reimbursement realised by the airline

Should you wish to see our full terms and conditions please contact us: contact@leassur.com.


6. Limitation of Liability

Please note that the sale of travel insurance on the chasetravel.co.uk website is provided to you by our partner Blue Insurances Limited ("Blue Insurances"). The contract for the service is therefore between you and Blue Insurances on their terms and conditions. Those terms and conditions are detailed within the purchase path for travel insurance. Please make sure you read them carefully before making any reservation.

Non Consumers

  1. Our aggregate liability in respect of any loss or damage suffered by you and arising out of or in connection with subject of these terms, whether in contract, tort (including negligence) or otherwise, in respect of any booking, is 125% of the value of that booking.

  2. We shall not be liable, in contract, tort (including negligence) or for breach of statutory duty or in any other way for:

    1. any economic losses (including loss of revenues, profits, contracts, business, data, data use or anticipated savings); or
    2. any loss of goodwill or reputation; or
    3. any special or indirect or consequential losses;

    in any case, whether or not such losses were within the contemplation of the parties at the date we accept your booking or were suffered or incurred by you arising out of or in connection with the use of or access to any materials or services provided on or via this website or any failure of performance, error, omission, interruption, defect, delay in transmission, computer virus or telecommunications failure or any other matter.

Consumers

  1. We will not be liable under this contract for any loss or damage caused whether or not by us or our employees or agents, in circumstances where:

    1. there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
    2. such loss or damage is not a reasonably foreseeable result of any such breach;
    3. any increase in loss or damage resulting from breach by you of any term of this contract;
    4. the losses are business losses, and/or losses to non-consumers.

Assignment

  1. These terms and the agreement are between you and us. You are not entitled to assign or delegate your rights under them.

7. Miscellaneous

  1. You accept financial responsibility for all transactions made under your name or account.

  2. In order to make a purchase you must be over 18 years old be purchasing for yourself and have the legal capacity to make the transaction.

  3. You must make sure that all the information you provide to us is true and accurate.

  4. You must not use the website for speculative, false or fraudulent bookings.

  5. The transmission of threatening, defamatory, pornographic, political or racist material or any material that is otherwise unlawful is expressly prohibited.

  6. The site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you, except if you wish to make copies of the website for your own personal and non-commercial use.

  7. This user agreement is between you and chasetravel.co.uk.

  8. If you wish to contact us on any issue detailed in these terms you may do so by contacting our customer services ("Customer Services") by any of the following methods:

    • By emailing info@chasetravel.co.uk;
    • By writing to us at chasetravel.co.uk., MWB, Trident One, Styal Road, Manchester, M22 5XB, United Kingdom.
    • By faxing us on +353 1 854 0344
    • Or calling us on 0800 096 7252

    In order for us to assist with your query as quickly as possible, please make sure that you have your order number before you call us. In most cases we can only discuss order information with the person who made the booking, or one of the passengers on a booking.

  9. Where your contract is not with chasetravel.co.uk but with a third party supplier such as a tour operator or hotel, chasetravel.co.uk may pass your credit card (or details of any other payment method allowed) and any other essential booking details to that third party. The placing of an order for any goods and services by you will constitute consent to us passing on such details.

    You undertake to us that the details you give to us while using the Channels are correct in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service.

    If there are any changes to the details supplied to us by you it is your responsibility to inform chasetravel.co.uk by contacting our Customer Services as soon as possible.

  10. We won't send you e-mails which you do not want but we can't guarantee that third parties to whom your details are sent won't do so.

  11. Our Channels will not stop you from making impossible bookings such as two flights to the same place at the same time or a flight to one place and theater tickets to another at the same time. If you make that kind of booking we won't give you a refund.

  12. We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However because of the sophisticated technology that is required in operating chasetravel.co.uk there may be times when obvious errors occur. For example, very occasionally, this may result in a price, product or service or other detail displayed or presented on a Channel being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you.

  13. chasetravel.co.uk does not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.